Refund Policy
At Aura Boutique_Englewood, our goal is to provide high-quality women's fashion and an enjoyable shopping experience backed by exceptional customer service. Your satisfaction is important to us, and we want you to shop with confidence. If your purchase does not meet your expectations, our return and refund process is designed to be simple, transparent, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused, unworn, and in original condition
- All original tags must still be attached
- Returned in the original packaging, when applicable
- Proof of purchase or order confirmation must be provided
Items returned after the 30-day return period may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable at the time of purchase
- Worn, washed, altered, or damaged items caused by misuse
Return Method
All returns for online purchases are handled by mail only. At this time, we do not accept in-store returns for orders placed through our website.
Return Shipping
Customers are responsible for return shipping costs if the return is due to:
- Ordering the wrong item
- Selecting the wrong size or color
- A change of mind
If the return is due to an error on our part or if the item arrives damaged or defective, we will provide a prepaid return shipping label at no additional cost.
To return an item:
- Repack the item securely in its original packaging.
- Include your order number or proof of purchase.
- Ship the package to the return address provided by our customer support team.
Please contact us before returning any item so we can provide the appropriate return instructions.
Restocking Fee
We do not charge any restocking fees for eligible returns.
Damaged or Defective Items
If your order arrives damaged or defective, please:
- Take clear photos of the item and packaging.
- Contact our customer service team within 7 days of delivery.
- Send your order details and photos to Support@auraboutiquefl.com.
Claims submitted after 7 days or without sufficient documentation may not qualify for a refund, replacement, or store credit.
Refund Processing
Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed.
Approved refunds will be issued to the original payment method used during checkout. Depending on your financial institution, it may take additional time for the refund to appear on your account.
Shipping Information
- Processing Time: 0–2 Business Days
- Transit Time: 3–5 Business Days
- Estimated Delivery Time: 3–7 Business Days
- Order Cut-Off Time: 05:00 PM (EST)
- Shipping Method: Free Shipping
- Shipping Region: United States Only
Contact Information
Website: auraboutiquefl.com
Business Name: Aura Boutique_Englewood
Physical Address: 1825 Englewood Rd, Englewood, FL 34223, United States
E-Mail: Support@auraboutiquefl.com
Phone: (941) 473-2555
Time Zone: Eastern Standard Time (EST)
🕒 Response Time: Our customer support team responds to all inquiries within 24 hours.